This Refund Policy explains under what circumstances Aisejio offers refunds.
Digital services & custom work
Because our services involve custom development and time investment, refunds are handled as follows:
- Before work starts: Full refund of any advance paid, minus a 5% processing fee.
- Work in progress: Partial refund based on percentage of work completed. If we've delivered 40% of the scope, 60% of the paid amount (less costs incurred) is refundable.
- After delivery: No refunds once the work is delivered and accepted. Post-delivery issues are handled via revisions per the project agreement.
Subscription services / SaaS
For any subscription products, refunds are available within 7 days of the first payment. Monthly renewals are non-refundable but can be canceled anytime for the next cycle.
Aisejio Mobile — Repair services
- Diagnostic fee: Non-refundable once inspection has begun.
- Repair: If repair fails and the issue is not resolved, parts cost is refundable; labor is not.
- Sold devices: Second-hand phones carry a 7-day replacement/refund policy from date of purchase for any hidden defect not disclosed at sale.
How to request a refund
Email hello@aisejio.com with your invoice number and reason. We respond within 3 business days. Approved refunds are processed within 7–10 working days to your original payment method.
Contact
Questions about refunds? Call +91 93728 02044 or email hello@aisejio.com.